ORDERING AND DELIVERY
Our aim is to deal with your order quickly and efficiently. As soon as we receive payment, we will process your order straightaway. We aim to work on a 72 hour delivery from stocked items. Next-day is often possible for orders received before 13.00. Special deliveries (early morning, Saturdays etc) can be arranged at an extra cost. Certain items may be on an extended delivery time.
We will advise you of the estimated delivery time when you place the order and will keep you fully informed of the progress of the order until delivery.
Underfloor Heating Now Ltd reserves the right to decline any orders placed.
Carriage charge will be added on to the total of your order.
This charge applies to home deliveries only. The price of the goods includes VAT.
From the time you place the order to the time you receive the goods we will keep you up to date by email or telephone.
If you need to telephone us we can be contacted on 0800 2425579.
Orders will need to be signed for on delivery. Please check the boxes carefully before signing. If a box is damaged, please note the box is damaged on the docket when signing. Shortages and damage should be reported to us within 48 hours. Our carriers deliver between 8.30 am and 6.00 pm Monday to Friday. When we receive your order we will contact you to arrange a delivery day to suit you.
Please note our carrier makes only one attempt at delivery. If a convenient delivery day has been arranged and you are then not available to receive the goods on the due day or you refuse the goods, you will be required to pay any exta carriage costs incurred.
ORDERS TO BE COLLECTED
When you have placed an order to be collected, we will contact you to confirm that the goods are reserved for you.
Our premises are open for collections Monday to Friday between 7.30 am to 4 pm.